Submitting a Warranty Claim: The process has changed so please read the following instructions.
Review the warranty below. If you purchased your air springs in the U.S. or Canada and believe you have a part with a warrantable defect, call Firestone Customer Service at 1-800-888-0650 (option 1 for Ride-Rite, option 1 again, then option 4 for warranty). Representatives are available from 7:30 a.m. to 4:30 p.m. (EST) Monday – Friday.
Please do not return the air springs to the dealer or distributor.
International customers should contact their distributors or dealers directly with any problems.
FIRESTONE LIMITED LIFETIME AIR SPRING WARRANTY
Firestone Industrial Products Company LLC (“Firestone”) warrants that its Ride Rite Air Spring Assembly will perform according to the manufacturer’s specifications for as long as the vehicle on which the system was originally installed is owned by the original retail purchaser. This limited warranty does not include installation or other service charges for replacement.
The Air Spring is warranted for as long as the original purchaser owns the vehicle on which it was originally installed. The fasteners and upper and lower brackets which accompany the air spring are warranted for a period of twenty-four (24) months or 24,000 miles whichever occurs first. This warranty begins on the original retail delivery date.
What Is Covered:
Any implied warranties are limited in duration to the coverage period of this warranty (some states do not allow limitation on how long an implied warranty lasts so the above limitation may not apply to you). This Warranty runs in favor of the original retail purchaser when the Ride Rite Air Spring Assembly is used under normal operating conditions according to Firestone’s specifications and installed on the appropriate application. This warranty does not apply to Ride Rite Air Spring Assemblies that have been improperly applied, improperly installed, used in racing or off road applications or used for commercial purposes. In addition, the warranty will not apply to products which have not been maintained and serviced according to the instructions that accompany the air spring assembly. The consumer will be responsible for any costs incurred in removing the product from the vehicle and the cost to return the air spring assembly to the dealer or installer from which it was purchased.If it is determined that the Ride-Rite Air Spring assembly failed as a result of a manufacturing defect, Firestone will repair or replace, at it’s option, any product or components subject to this warranty. You should retain a copy of your contract with your installer and your receipt as proof of the date of installation. This warranty is non-transferable and is not assignable in any way.
Firestone specifically excludes any obligation for consequential damages or incidental expenses including claims for loss of use of the product, loss of time, inconvenience or commercial loss. This warranty gives you specific legal rights. You may also have other rights that may vary from state-to-state. Some states do not allow limitations on how long an implied warranty lasts or allow the exclusion or limitation of incidental or consequential damages. The above limitation or exclusion may not apply to you. There are no warranties, express or implied, including implied warranty of merchantability and fitness which extend beyond this warranty.